Incident report ·
Customer portal and ticketing unavailable
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Resolved
The portal and ticketing have worked normally since 11:05. Requests made by telephone in the meantime have been entered as tickets.
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Identified
The database behind the portal and ticketing system failed over to its replica, which has not come up cleanly. We are restoring it.
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Investigating
The customer portal is not loading. Please telephone the NOC for remote hands, deliveries and visitor access.
Duration
From Aug 6, 2024 · 08:55 EDT
to Aug 6, 2024 · 11:05 EDT
This incident affected
- Customer services: Customer portal (major outage)
- Customer services: Remote hands and ticketing (partial outage)