Cordgrass IP: degraded routing through one upstream network
Resolved. Loss returned to zero at 16:47. The upstream network confirmed a faulty line card at 17:00 and replaced it. We have restored its normal preference.
to 17:00 EDT
Status
Incident history
21 incidents and notices since our status page started in November 2019. Months with nothing to report are left out.
October 2026
SEC1: tidal flooding on Sedgebank Road, gates 6 and 7 deployed
Resolved. The road is clear. Gates 6 and 7 have been stood down and the south entrance is open. The water reached 7.1 ft, 9.7 ft below the finished floor of Halls 1 to 3.
to 11:15 EDT
September 2026
Scheduled NWK1 Level 1: UPS firmware update, B side
Completed. All five B-side modules were updated. No transfers to bypass mains occurred.
August 2026
SEC1: chiller trip, Hall 2 temperatures briefly elevated
Resolved. Hall 2 has been within its normal range since 15:23. Chiller 3 remains out of service while the condenser tubes are cleaned; the plant is at N+1 until it returns.
to 15:41 EDT
July 2026
Customer portal: sign-in errors
Resolved. Sign-in has worked normally since 11:06. We have added the certificate to the monitoring that should have warned us thirty days ago.
to 11:06 EDT
March 2026
SEC1: entrance card readers offline
Resolved. The readers came back at 07:57 after the access-control panel was restarted. Hall readers were not affected.
to 07:57 EST
January 2026
NWK1: utility feeder interruption
Resolved. Feeder 2 was restored at 08:51 and the site is back on its normal configuration.
to 09:02 EST
December 2025
Remote hands: longer response times during snowfall
Resolved. Both sites have been fully staffed since 11:30 and the queue is clear.
to 14:00 EST
October 2025
Scheduled SEC1: commissioning of generator enclosure water mist
Completed. All ten enclosures are commissioned and every set is back in service.
Scheduled SEC1 flood barrier deployment test, October 19
Completed. All seven gates were deployed and sealed in 2 hours 44 minutes. Gate 4 needed a replacement seal, which has been fitted. The south entrance is open again.
June 2025
SEC1: utility outage and generator fire; Hall 2 temperatures exceeded limits
Post-incident report. Our report on this incident, PIR-2025-03, is published. It covers the cause of the fire, why the chiller shedding sequence let Hall 2 overheat, what we have changed and what we owe the customers affected.
to Jun 25, 2025 · 09:10 EDT
Heat advisory: both sites at heightened readiness
Resolved. Heightened readiness has ended. The utility outage at SEC1 on June 24 is reported separately.
to Jun 26, 2025 · 20:00 EDT
March 2025
Cordgrass IP: congestion during a denial-of-service attack on a customer
Resolved. Upstream filtering took effect at 21:30 and loss has returned to zero.
to 21:30 EDT
August 2024
Customer portal and ticketing unavailable
Resolved. The portal and ticketing have worked normally since 11:05. Requests made by telephone in the meantime have been entered as tickets.
to 11:05 EDT
May 2024
Scheduled SEC1: acceptance test of the new perimeter flood barrier
Completed. The barrier passed its acceptance test. All seven gates deployed in 3 hours 52 minutes on this first attempt, and gates 1 and 2 held water to 19.5 ft with seepage inside the allowance.
October 2023
Scheduled SEC1: integrated systems test for Hall 4
Completed. Hall 4 passed its integrated systems test and is ready for customers.
June 2023
Wildfire smoke: outside-air cooling suspended at NWK1
Resolved. Air quality has returned to normal and both plants are back in their usual modes.
to Jun 9, 2023 · 12:00 EDT
July 2022
SEC1: utility interruption during heat wave
Resolved. Utility power has been stable since 18:50 and the site transferred back at 19:31.
to 19:44 EDT
September 2021
Flash flooding: barrier gates deployed at SEC1, dock barrier at NWK1
Resolved. The roads have reopened and the gates and dock barrier have been stood down. The water at SEC1 reached 8.2 ft, 8.6 ft below the floor of the halls.
to Sep 2, 2021 · 15:00 EDT
August 2020
NWK1: utility outage during tropical storm, on generator power
Resolved. Utility power returned at 21:36 and NWK1 transferred back at 21:58, after 9 hours and 11 minutes on generators. We used 11,900 gallons of fuel and have reordered it.
to 22:01 EDT
November 2019
SEC1: UPS module fault, Hall 1 A side
Resolved. The manufacturer replaced a failed power board and the module is back in service.
to Nov 13, 2019 · 16:30 EST